Cheesecake Factory Server Practice Test 2025 – 400 Free Practice Questions to Pass the Exam

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What is the Cheesecake Factory’s policy regarding personal phones while on duty?

They can be used at any time

Use is prohibited except in emergencies

The Cheesecake Factory's policy regarding personal phones while on duty is designed to maintain professionalism and ensure that staff remain focused on their responsibilities. The correct answer reflects that the use of personal phones is prohibited except in emergencies. This approach helps prevent distractions that could affect service quality and the dining experience for guests. Employees are expected to prioritize their tasks and interactions with customers, creating a more attentive and seamlessly run environment.

Keeping the phones off or in a designated area unless there's an emergency not only promotes a strong work ethic but also helps maintain a professional image. This policy also encourages staff members to engage fully with patrons, enhancing overall service.

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They should be kept in locker rooms

Servers are encouraged to stay connected

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